Google Voice Chatter Could Be a Legal Nightmare
March 14, 2009 by tcgames
Google’s new telephone service, Google Voice, is receiving generally positive reviews from industry analysts. Some of the features, however, are raising potentially troubling legal issues.
Nearly two years ago, Google bought Grand Central, an Internet-based phone service, and opened it up to a limited number of beta testers. Over the following months, users got increasingly impatient with the lack of new features or upgrades to the service.
It turns out, however, that Grand Central was merely on hold as Google undertook a complete revamping of the service to better integrate it into the Google universe. Current users and new subscribers will be able to read transcripts and search text of their voice mails, make low-cost overseas calls and free calls within the United States, set up free conference calls, and redirect both calls and text messages to up to six different numbers at the same time.
But not surprisingly, given Google’s increasingly dominant online profile, the news that the company is doing for voice what it’s done for virtually every other type of data has raised questions about both privacy and legality. Critics are worried about yet another data stream flowing through the Google server farms.
In a widely reported interview, Marc Rotenberg, executive director of the Electronic Privacy Information Center, said the new service raises worrisome issues. "It raises two distinct problems," he said. "In the privacy world, it is increased profiling and tracking of users without safeguards. But the other problem is the growing consolidation of Internet-based services around one dominant company."
Since even Google hasn’t figured out how to repeal the laws of economics, the obvious question is how the company will be able to support the undeniably attractive offer of free telephone calls, voice-mail transcriptions, and so on. As with other Google services, the answer is likely to be…
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